Legal Notice

These Terms & Conditions ("Terms") constitute a legally binding agreement between Empyreal Industries ("the Company", "we", "us", or "our") and any User accessing or using the TenderPR™ platform.

By accessing, registering on, or using the Platform — whether on a free or paid basis — you irrevocably acknowledge that you have read, understood, and agreed to be bound by these Terms, the Legal Notice, the Privacy Policy, and the Refund Policy.

(a) Capacity The Platform is intended for persons legally competent to contract under the Indian Contract Act, 1872. Use by minors or persons disqualified from contracting is prohibited.

(b) Accuracy You agree to provide accurate, current, and complete information at registration and to keep it up to date.

(c) Account Security You are responsible for the confidentiality of your credentials and all activities under your account, and shall notify the Company immediately of any unauthorised access.

Access to certain features requires a paid subscription. Fees, billing cycles, and feature entitlements are as published on the Platform or set out in a separately executed order form.

All fees are exclusive of applicable taxes, including GST, which shall be charged additionally at prevailing rates. Fees are payable in advance unless otherwise agreed in writing. The Company reserves the right to revise pricing, with revised pricing applying to renewals and new subscriptions.

For full terms governing refunds, see the dedicated Refund Policy tab.

All rights, title, and interest in the Platform — including its design, source code, databases, content, intelligence outputs, AI models, methodologies, and trademarks — are the exclusive property of the Company.

You shall not (i) reverse engineer, decompile, or disassemble any part of the Platform; (ii) use the Platform to develop a competing product or service; (iii) circumvent any technical or access controls; or (iv) use automated tools, bots, or scrapers without express authorisation.

Such collection and use shall at all times comply with the Privacy Policy and the Digital Personal Data Protection Act, 2023. Aggregated and de-identified data may be retained and used for development, optimisation, and benchmarking of the Platform without restriction.

The Platform processes, structures, and analyses publicly available tender information from numerous government and quasi-government portals. While reasonable measures are employed to ensure timeliness and accuracy, Platform outputs are informational and advisory in nature, and shall not be construed as legal, financial, or procurement advice. The User remains solely responsible for verifying all information against the official source documents and for all bidding decisions and outcomes.

The Platform sources information from third-party government portals (including but not limited to CPPP, GeM, IREPS, and State eProcurement portals). The Company makes no warranty as to the completeness, accuracy, currency, or availability of such third-party data and shall not be liable for any errors, omissions, or delays therein.

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including but not limited to loss of profits, revenue, contract, bid disqualification, business interruption, goodwill, or data — arising out of or in connection with use of the Platform.

Without limitation, the Company may suspend or terminate access where the User breaches any provision of these Terms; engages in fraudulent or unlawful use; fails to pay fees when due; or acts in a manner that compromises Platform security, integrity, or reputation.

Neither Party shall be liable for any failure or delay in performance (other than the obligation to pay accrued fees) where caused by an event beyond reasonable control, including acts of God, natural disasters, fire, flood, earthquake, epidemic or pandemic, war, terrorism, civil unrest, strikes, government action, change in law, internet or telecommunications failure, denial-of-service attack, or third-party outage. The affected Party shall promptly notify the other and use reasonable efforts to mitigate. If such event continues for sixty (60) days, either Party may terminate the affected service without further liability.

Disputes shall first be attempted to be resolved through good-faith negotiation, failing which referred to arbitration by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Nagpur, Maharashtra, India, and the language of arbitration shall be English. The arbitral award shall be final and binding on the Parties.

(a) No Agency, Partnership or Employment Nothing in these Terms shall be construed to create any joint venture, partnership, agency, franchise, employer–employee, or fiduciary relationship between the Parties. Neither Party has authority to bind the other or to incur any obligation on the other's behalf.

(b) Beta & Experimental Features Certain Platform features—particularly AI-driven synopses, eligibility readouts, BOQ benchmarks, L1 indications, competitor signals and recommendations—may be released as beta, preview or experimental capabilities. Such features may be modified, suspended, withdrawn, or replaced at any time without notice. Outputs may evolve as models are retrained and shall be relied upon only as indicative, assistive information subject to independent human verification against the original tender document on the official source portal.

(c) No Guarantee of Procurement Outcome The Company makes no representation or warranty—express or implied—regarding qualification, L1 status, technical evaluation, financial evaluation, bid award, contract issuance, dispute outcome, or any other procurement result. All bid and commercial decisions remain solely the User's responsibility.

(d) Digital Evidence The User acknowledges and consents that server logs, audit trails, account activity records, email correspondence, WhatsApp messages, in-platform chat, payment records, AI-generation logs, and other electronic records maintained by the Company shall constitute valid electronic records under the Information Technology Act, 2000 and shall be admissible as evidence in any proceeding under §65B of the Bharatiya Sakshya Adhiniyam, 2023 (or successor provisions of the Indian Evidence Act).

(e) Payment Gateway & Banking All online payments are processed by independent third-party payment processors, banks, and UPI/NPCI infrastructure. The Company is not responsible for: (i) declined transactions, gateway downtime, or banking-network delays; (ii) UPI, NEFT, RTGS, IMPS or card failures; (iii) chargebacks initiated outside the Company's control; or (iv) refund settlement timelines, which depend on the issuing bank/processor. The User shall directly raise gateway-related disputes with the relevant payment processor or bank.

(f) Anti-Scraping, Mass Extraction & Export Restriction The User shall not, and shall not permit any third party to: (i) scrape, crawl, harvest or systematically extract any portion of the Platform, its data, or its outputs; (ii) use bots, headless browsers, automation scripts, or any non-human means to access the Platform; (iii) circumvent rate limits, authentication, anti-abuse, watermarking, or technical protection measures; (iv) mirror, resell, sublicense, redistribute, or commercially exploit Platform content or AI outputs; (v) export Platform data in bulk or feed it into any competing product, dataset, model-training pipeline, or analytics service. Violation shall constitute material breach and grounds for immediate termination, civil action, and criminal complaint under the Information Technology Act, 2000 and the Indian Penal Code / Bharatiya Nyaya Sanhita.

(g) Survival Provisions which by their nature should survive termination—including IP, confidentiality, indemnity, limitation of liability, digital evidence, anti-scraping, governing law and arbitration—shall survive expiry or termination of these Terms.

This Privacy Policy describes how Empyreal Industries ("the Company") collects, uses, processes, stores, discloses, and protects Personal Data when you access or use the TenderPR™ platform.

By accessing or using the Platform, you provide free, specific, informed, unambiguous, and revocable consent to the collection and processing of your Personal Data in accordance with this Privacy Policy and the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 read with the Reasonable Security Practices Rules, 2011.

(a) Identification Data Name, designation, organisation name, GST number, PAN (where required for invoicing).

(b) Contact Data Email address, mobile number, business address.

(c) Account & Subscription Data Login credentials, subscription plan, payment metadata, billing history.

(d) Usage Data Pages viewed, features used, IP address, browser type, device identifiers, log files, time stamps, referring URLs, and session diagnostics.

(e) Communications Enquiry submissions, support tickets, correspondence, and feedback.

Specifically, Personal Data is processed to: (i) provide and operate the Platform; (ii) authenticate access and maintain account security; (iii) deliver tender alerts, synopses, and other services; (iv) process payments and issue tax invoices; (v) provide customer support; (vi) analyse usage patterns and improve features; (vii) detect, prevent, and respond to fraud or abuse; (viii) comply with applicable law, regulation, or court order; and (ix) communicate service updates and offers (with the option to opt out).

Personal Data is processed on the basis of (i) your consent under the DPDP Act; (ii) the necessity to perform a contract to which you are a party; (iii) the legitimate interests of the Company in operating, securing, and improving the Platform; and (iv) compliance with legal obligations.

The Company does not sell Personal Data. Personal Data may be shared only with: (i) trusted service providers acting as Data Processors (cloud hosting, payment gateways, communication providers, analytics) under appropriate contractual safeguards; (ii) professional advisors bound by confidentiality; (iii) competent authorities where required by law, regulation, or judicial order; and (iv) successors in the event of a merger, acquisition, or asset transfer, subject to equivalent protections.

The Platform uses cookies and similar technologies for session management, security, preferences, and analytics. You may control cookies through your browser settings; disabling certain cookies may affect Platform functionality.

The Company implements reasonable security practices and procedures, including: AES-256 encryption at rest, TLS 1.2+ in transit, role-based access controls, periodic vulnerability assessments, and secure backup procedures, in line with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011 and the DPDP Act, 2023.

Notwithstanding the foregoing, no system is impenetrable. The User acknowledges that transmission of data over the internet carries inherent risk and shall be at the User's own risk to the extent such risk is beyond the Company's reasonable control.

Personal Data is retained only as long as necessary for the purposes for which it was collected, or as required by applicable law (including tax, accounting, and statutory record-keeping obligations). Aggregated or de-identified data may be retained without restriction.

Subject to the DPDP Act, 2023, you have the right to: (i) access a summary of Personal Data being processed; (ii) request correction or erasure of inaccurate or no-longer-required data; (iii) nominate another individual to exercise your rights in the event of incapacity or death; (iv) withdraw consent at any time (subject to legal exceptions); and (v) lodge a grievance with the Grievance Officer below.

Personal Data is primarily stored within India. Where transferred outside India in connection with cloud hosting, communications, or analytics services, such transfers shall be made only to jurisdictions permitted under the DPDP Act, 2023, and subject to appropriate contractual safeguards.

In accordance with the Information Technology Act, 2000 and rules thereunder, and the DPDP Act, 2023, the Grievance Officer of the Company is reachable at info@tenderpr.in. Grievances will be acknowledged within seventy-two (72) hours and resolved within thirty (30) days of receipt.

Subscriptions and one-time fees paid for access to the Platform — including subscription fees, expert bid sessions, enterprise licences, API access, and add-on services — are non-refundable once paid, save as set out in this Refund Policy or as required under applicable Indian law.

Notwithstanding the core policy, refunds shall be made where mandated by applicable Indian law, including the Consumer Protection Act, 2019, and any other binding statute or judicial order.

The Company may, at its sole and absolute discretion, approve a full or partial refund where the User can demonstrate that:

• access was prevented for an extended period due to a verified Platform failure attributable to the Company;
• the User was charged in error or duplicated a payment;
• the subscription was activated without the User's consent or in breach of these policies; or
• any other circumstance the Company deems exceptional and equitable.

Discretionary refunds shall not constitute a precedent or a waiver of the Company's rights under these policies.

Where a verified Platform outage attributable to the Company exceeds twenty-four (24) consecutive hours during a paid billing period, the User may request, in writing within fifteen (15) days of the outage, a service credit equal to the pro-rata fee for the affected period. Service credits shall be applied against future invoices and are non-encashable.

Subscribers may cancel auto-renewal of any subscription at any time before the next renewal date through their account settings or by writing to billing@tenderpr.in. Cancellation shall take effect at the end of the then-current billing period, and the User shall continue to have access until the end of that period. No refund shall be issued for the unused portion of the current billing period.

Where a User initiates a chargeback or payment dispute through their banking or payment channel, the Company reserves the right to suspend the User's account pending resolution. Wrongful chargebacks may result in termination of access and recovery of dues, including reasonable legal costs.

Where a refund is approved, processing shall be completed within thirty (30) business days of approval, through the original mode of payment. The Company shall not be liable for delays attributable to banking channels, payment processors, or any other third party.

Where a refund is issued, GST and applicable taxes shall be reversed in accordance with applicable tax laws. Tax invoices and credit notes shall be issued in compliance with the Central Goods & Services Tax Act, 2017 and rules thereunder.

Refund requests shall be submitted in writing with supporting documentation to billing@tenderpr.in. Unresolved grievances may be escalated to the Grievance Officer at legal@tenderpr.in.

Empyreal Industries · Maharashtra, India · GST Reg: 27AHLPG1165C1ZO · www.tenderpr.in